Willingness to pay: choosing a method that commits to a real decision.

Decision supportedChoose a research method and a candidate price only when the offer, alternatives, purchase consequence and contribution by segment are explicit.

Short answer

Three distinctions before selecting a price.

01

A price belongs to a choice

State the offer, unit, alternatives, channel, horizon and consequence. A stated number outside a credible choice does not establish a price.

02

Revenue is not contribution

Compare each candidate price through volume, variable cost, acquisition, retention and migration rather than through average declared preference.

03

Behaviour closes the loop

Use declared research to explore and a preorder or field test to validate the finalist price whenever the decision permits it.

Measure willingness to pay without confusing a response with a decision

Measure willingness to pay without confusing a response with a decision

  1. 01Define the real choice

    Fix offer, customer, alternatives, channel, period and non-purchase before collecting a response.

  2. 02Explore a credible range

    Use declarative methods to map the range and expose anchoring, framing and segment differences.

  3. 03Compare the finalists

    Turn each price into contribution by segment, then compare it with conjoint or behavioural evidence.

  4. 04Publish the review condition

    Retest when the offer, competitor set, inflation, package or purchase consequence changes.

ORIGINAL ASSET

Method comparison: evidence, realism and permitted use

The methods answer different questions. The behavioural test confirms a finalist only after the economic decision has been specified.

MethodEvidenceRealismOutputResultUse
Van WestendorpStatedLowRange€42–68Explore
Gabor-GrangerStatedMediumCurve€59Shortlist
ConjointSimulated choiceHighAttributes€64Segment
Pre-orderBehaviourHighConversion€59Confirm
€5918% × €31€55,800
versus
€6415% × €36€54,000

The behaviourally validated price maximises contribution.

CSVDownload the method comparator↓
Worked example · illustrative figures

The best revenue price is not automatically the best contribution price

01 · Situation

Van Westendorp places the acceptable range at €42–€68. Gabor-Granger selects €59; conjoint suggests €64; a preorder observes 18% conversion at €59 and 15% at €64.

02 · Calculation

With €28 variable cost and 10,000 prospects, €59 gives 10,000 × 18% × €31 = €55,800. At €64, 10,000 × 15% × €36 = €54,000.

03 · Decision

Launch at €59, keeping €64 as a richer-package or segment scenario to retest if the offer or alternatives change.

Acceptance conditions

Acceptance conditions

  1. 01

    The offer, alternatives and purchase consequence are explicit.

  2. 02

    Non-purchase is available in the research design.

  3. 03

    Every finalist price is converted into contribution by segment.

  4. 04

    At least one behavioural proof is required before a material rollout.

What this analysis does not prove

What this analysis does not prove

  • Stated answers remain sensitive to anchors and desirability.
  • A field test can alter reference prices or customer fairness perceptions.
  • Estimates age when competitors, inflation or the package changes.

Works used

Works used

  1. Gabor & Granger (1966)
  2. McFadden (1974)
  3. Wertenbroch & Skiera (2002)